Credit or refund with proof of purchase. We’ll also provide free return shipping if your return is the result of our error (damaged, defective, or incorrect item, etc.). In other cases, a return postage fee or charge will apply.
If your return is not the result of our error, your ‘true postage fee’* will apply. Once your return has been received, a credit or refund will be issued within 10 business days and an email confirmation will be sent to the email address you provided in your order/receipt.
* True postage fee. In many cases Healolife will share in your postage cost therefore if you decide to return an item(s) we will charge you for the full cost of shipping.
To facilitate refunds, it is best that you call us before sending in item(s) for requesting a refund. With your return, please provide in written format, your Order or Invoice number and the reason you want to return each item (choose one of the following):
“W” – Ordered the wrong item.
“N” – Received an item that was not ordered.
“D” – Item was damaged, defective, or missing parts.
“I” – item did not arrive in time.
The original receipt or packing slip is required for all returns and exchanges.
Return & Exchange Period
Unopened products may be returned within 7 days of purchase with proof of purchase. Shipping fees are non-refundable (unless we make a mistake on your purchase).
Opened products may not be returned for any reason for health and safety reasons (unless the product is defective which guarantees you a cost-free reshipment of the product or an alternate product).
A 20% restocking fee is applicable to all returns. This amount will be deducted from the refund amount.
Healolife reserves the right to deny any return or exchange.
Risk of Loss
All items purchased from Healolife are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass directly to you upon our delivery to the carrier (United States Postal Service – USPS) and Healolife is not liable for the order nor has an obligation to refund the order should the order be lost or damaged while in the possession and care of the carrier.
Healolife may exercise discretion, as a one-time courtesy, to resend or refund (minus shipping fees) a lost or damaged order in the possession and care of the carrier and predicated upon the customer first filing a claim with the carrier and submitting proof of the filed claim to Healolife.
Some items cannot be returned, including:
- Digital Material/Courses
- Downloadable Documents for Viewing
Our digital material and media products are currently delivered via the Internet to view and/or download. After your purchase has been approved, we will process your order. Orders are typically processed within (1) hour to twenty-four (24) hours. Once your order has been processed, we will send you an email confirmation informing you of your enrollment / welcome email using the email address provided from your purchase order/invoice.
We stand behind our products and your satisfaction with them is important to us. However, because our products are digital material and media goods delivered via the Internet to protect our intellectual property, we generally DO NOT offer refunds. If you change your mind about your purchase AND you have NOT downloaded our digital material/media products, and have viewed less than 5% of our product, we may issue a refund upon your request in writing. Email firstname.lastname@example.org. We will handle refund requests on a case-by-case basis and refunds are issued at our sole discretion. Refunds requests, if any, must be made within three (3) days of your original purchase. A copy of your original receipt be sent via email with the following information is required when sending your refund request email: First/Last Name and email address used to establish the account.
Returns By Mail
You can also return online purchases through the mail to the address where we receive mail. To return your online purchase by mail:
- Pack your return in the original shipping package, if possible.
- Include the packing slip and return label, and indicate the reason for the return.
- Include all original packing materials, manuals and accessories.
- Send your returned order to the following address:
For proof of delivery, we recommend that you return items via UPS or insured USPS.
Unless Healolife is responsible for a mistake with your order, all shipping fees associated with a return is the liability of the sender.
NOTE: To facilitate refunds, it is best that you call us before sending in item(s) for refund. Please have your personal information and receipt of purchase.
For online purchases (products or digital material/courses):
Refunds will be credited to the original credit card or PayPal account.
Refunds can only be given to the buyer who made the original purchase. No exceptions!
Contact Customer Service
Monday through Friday, 9am to 4pm ( Eastern Standard Time)